Terms of Service

1. Acceptance of terms

By accessing or using Guest It, you agree to these Terms of Service, our Privacy Policy, and any other notices we provide within the platform. If you do not agree, you must stop using the service.

2. Use of the platform

You agree to use Guest It responsibly and only for lawful purposes related to hospitality operations, events and guest management. You must not misuse the platform, attempt unauthorised access, or interfere with the operation of our systems.

• No fraudulent activity, misrepresentation, or impersonation.
• No uploading malware, harmful code, or spam.
• No reverse engineering or attempting to extract source code except where permitted by law.

3. Accounts & security

Some features require an account or access credentials (including codes or role-based access). You are responsible for keeping your credentials secure and for activity carried out under your account, except where misuse is caused by our breach of security.

If you believe your account is compromised, you must contact us promptly so we can help secure access.

4. Intellectual property

Guest It and all related software, designs, branding, and content are owned by Guest It LTD (or our licensors) and are protected by intellectual property laws. You may not copy, modify, distribute or create derivative works without our written permission.

5. Customer content

You (or the venue/customer) retain ownership of content you upload or submit to the platform (for example, menus, checklists, audit evidence, photos, and operational records). You grant Guest It a limited, non-exclusive licence to host, process and display that content solely to operate and improve the service, and to provide it to authorised users of the relevant venue/account.

6. Availability

We aim to keep Guest It available and reliable, but we do not guarantee uninterrupted access. We may perform maintenance, upgrades, or changes from time to time. Where practical, we will provide notice of planned maintenance.

7. Limitation of liability

Nothing in these terms limits liability that cannot be limited under law (including for death or personal injury caused by negligence, or for fraud). Subject to that:

• We are not liable for indirect, incidental, special, or consequential losses.
• We are not responsible for issues caused by third-party services outside our reasonable control (for example, outages in cloud or connectivity providers).
• To the maximum extent permitted by law, our total liability is limited to the amount you paid to use the services in the 12 months before the event giving rise to the claim.

8. Disclaimers

Guest It is provided on an "as is" and "as available" basis. We do not make warranties that the platform will be error-free, or that it will meet every requirement in every environment. Any operational decisions you make using the platform remain your responsibility.

9. Termination

We may suspend or terminate access if these terms are breached, if we reasonably believe the service is being misused, or if required by law. You may stop using the service at any time. Certain terms (including intellectual property, liability limits, and governing law) continue after termination.

10. Data processing

Guest It Welcome hosts: the data processing terms in Schedule 1 of the Guest It Welcome terms apply automatically when you accept those terms at signup. They cover everything Article 28 of the UK GDPR requires, so you don't need to request a separate agreement.

Venue customers: where Guest It processes personal data on behalf of a venue customer (acting as Data Processor), both parties acknowledge their obligations under the UK GDPR and Data Protection Act 2018.

• Our Privacy Policy describes the types of data processed, purposes, and safeguards in place.
• Venue customers who require a formal Data Processing Agreement (DPA) may request one by contacting hello@guestit.co.uk.
• We will assist venue customers in meeting their data protection obligations, including responding to data subject requests, to the extent reasonably required.
• We implement appropriate technical and organisational measures to protect personal data, as described in our Privacy Policy.

11. Changes to these terms

We may update these terms to reflect changes in our services, technology, or legal requirements. Updates will be posted on this page with a revised "Last updated" date. Continued use after changes take effect means you accept the updated terms.

12. Governing law

These terms are governed by the laws of England and Wales. Courts in England and Wales have exclusive jurisdiction over disputes, unless mandatory law provides otherwise.

13. Contact

If you have any questions about these terms, contact us:

• Email: hello@guestit.co.uk
• Address: Guest It LTD, Unit 26g-26m Springfield Mill, Bagley Lane, Farsley, West Yorkshire, LS28 5LY, United Kingdom