Guest It
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A guest holding a phone over a counter terminal that shows a QR code

Guests

The guest's verdict, while they're still in the seat.

A QR code on every outlet, area or box. Guests rate and comment in their phone browser, no app. A low rating notifies the area manager while there is still time to put it right. Afterwards, an AI summary of what they wrote.

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What it does

Ask at the point of service. Read it by outlet, area and day.

A QR card on a wooden restaurant table beside an upturned glass and cutlery

One QR code per outlet, area and day

Every concession, area or box gets its own code for each day, so the dashboard knows exactly where a rating came from. Scanning opens a page in your colours: ratings out of five, a comment box, feedback on individual dishes. No app, no login.

Low-rating alert

A notification to the manager, not a report on Monday

When a rating crosses your threshold, the area manager gets an instant notification with the outlet, the score and the comment — and the threshold, who is notified and how are all configurable. They can walk over while the guest is still there.

TriggerYour threshold — 3 or under out of 5 by default
Goes toThe area's managers — SMS, email or push
CarriesOutlet, question or dish, score, comment
A timber-clad restaurant dining room with diners at tables

Dashboards and an AI summary of the comments

Average rating over time, by outlet and by question, for each event, area and day. Drill down to the individual response and what they wrote. The AI summarises the comments for each question, so you read what people said without reading all of it.

Surveys

Surveys for staff and managers

A builder with sections and question types. Each participant gets their own link with an expiry; anonymous mode if you want it. Results go to a dashboard of KPI, chart, table, gauge and AI-text blocks.

LinksOne per participant, with expiry
DashboardsKPI, chart, table, gauge, AI text
ParticipantsSee their results against the average

On the day

From the poster to the morning meeting.

  1. 1
    Print the QR pack

    Branded posters as PDFs, with a code for every outlet, area and day.

  2. 2
    Doors open

    Guests scan the code at the counter, on the table or in the box. Rate and comment. Nothing to download.

    Guests with food in front of stalls and a marquee at an outdoor event
  3. 3
    Ratings arrive

    Each response lands on the dashboard against its outlet, area and day. Managers watch it on a phone or a laptop.

  4. 4
    A low score notifies the manager

    A rating under your threshold sends the area manager a notification with the outlet, the score and the comment. They walk over.

    A member of staff holding a tablet, talking to a guest at his table
  5. 5
    After service: the AI summary

    Open the summary in the portal: what the ratings show for each question, with the themes from the comments. Read it before tomorrow's briefing instead of every comment.

  6. 6
    Export the pack

    Every response to Excel. The event summary as a PDF. Both from the portal.

What you get after

The pack, ready when you are.

  • Feedback Excel

    One sheet per day: each response by area, with its time, a rating and a comment for every question, and the average.

  • Event summary PDF

    Ratings by area for each day, in the same PDF as the kitchen, cellar and staffing figures.

  • KPI PDF

    For events that also run concession audits, the KPI pack scores every outlet against your template.

  • Survey exports

    Participants and their progress as Excel.

Works with

Use it with

Guest ordering to kiosks

Scan and order, no app. Tickets land on the bar or kitchen screen; the guest gets a status page.

Read more Concession audits & KPIs

Weighted templates, photo proof where the template asks for it, audits on phones with or without signal, scores by outlet and area.

Read more EPOS

An iPad till on the same menu as your kiosks and QR ordering: card, cash, member accounts, refunds, Z reports.

Read more

Questions

Is this sentiment analysis?
No. The chart called "sentiment over time" is the average rating in 30-minute blocks. The AI summary reads the comments and writes up what people said, for each question. Nothing scores a comment as positive or negative.
Is feedback anonymous?
By default, yes. A response is a rating, a comment, the time and the code it came from; nothing that identifies the guest. Asking for a name, email or phone number is off unless you turn it on. When a guest fills it in, a consent record is stored with their answer, and it's covered by our data processing agreement.
Can we run staff surveys?
Yes. The survey builder is separate from guest feedback: sections, question types, a link per participant with an expiry, anonymous mode, and a results page where each person sees their own answers against the overall average.
What does the AI actually see?
Comments and open-text answers are summarised by AI, with emails and phone numbers stripped out first. Our AI providers are listed as sub-processors in our privacy policy and don't train on your data. Survey answers also lose web addresses, postcodes and organisation names before they go, and the summary is checked again on the way back.

See it on your own outlets.

A 30-minute call, then a demo on your line-up or menu if you send one over. Our team works the first event with you.

Book a demo