About Guest It
Built for the back of house.
Guest It builds the software behind the service: the paperwork, the audits, the orders, the feedback, the rota and the till, on one platform. We build it, then our team is on site on the first day and uses it with you.
What we run
The back of house, at whatever size the day comes in.
Guest It runs live where hospitality is at its busiest: concession line-ups, audits and guest feedback across major motor-racing weekends, and the fine-dining hospitality, team catering and delivery behind a series of professional golf tournaments. Entire line-ups on one platform, every menu and allergen loaded, and orders flowing live to kitchen and bar kiosks all week.
The same software is built for a single restaurant or a group of them: temperature logs and checklists on a tablet, QR ordering and feedback at the table, an iPad till on the same menu. Guest It Welcome, a guest pack on an NFC plaque for holiday lets, is built on it too. Different sizes of day; the same back of house.
How we work
Three things we hold to.
On site for the first event
Our team works the first day with yours, on site and on your tablets, not on a remote onboarding call. Problems get fixed while we are there.
Explicit over implicit
We say what a feature does and what it doesn't. Ask us anything on a demo and you get a straight answer, not a pitch — and the product you see is the product you get.
Built for pressure
Guest It is built to run offline: when the signal drops, the work carries on and syncs when it's back. A low rating notifies the manager while the guest is still there. Server capacity goes up for the busiest weekends and comes back down after them. Software that only works on a quiet Tuesday isn't much use.
Technology
One platform, on every screen.
Managers work in the web portal. Auditors use the app, which keeps working offline. Kitchen paperwork and kiosks run on tablets. The till is an iPad with a card reader. Guests use their own phone: scan a QR code, no download. One backend holds all of it.
Afterwards
Records you can hand over.
The records come out as files you can send on. Audit packs as PDF and Excel. KPI reports and scorecards per event. Temperature sheets and accident reports as PDF. Feedback, sales orders, wastage and cellar consumption as spreadsheets.
For each event you can ask for AI summaries of its feedback, wastage, cellar, staffing, sales and KPIs, written from your own data. The AI reads your data and is not trained on it.
Company
The facts.
See it on your own day.
A 30-minute call about your venue, then a demo on your menus and your checks.
Book a demo